Issues Signing In

Desktop

Verify that your browser is not blocking pop-ups. Look at the top right of your browser bar for an alert that says "Pop-up blocked". If you see this alert, click on it and select the option to allow pop-ups and redirects.

Ensure cookies are enabled

Our sign-in process requires cookies to function correctly. Go to your browser settings and ensure that cookies are enabled.

Clear Your Browser Cache

Cached data might interfere with the sign-in process. Clear your browser's cache and cookies, then try signing in again.

Try a Different Browser

If the issue persists, try using a different browser - Chrome is our preferred browser.

On Mobile

Make sure you're using the mobile browser instead of the browser within a native app. Browsers within native apps, especially for social apps, have limited capabilities around redirecting for signing in.

Still having trouble?

If you’re running into issues signing in, it’s very helpful for us to see what errors are showing up behind the scenes. The easiest way to share this is by recording your screen with the console open so we can review the errors together.

Find instructions on how to take this video and share it with us.